All Policies
Major Disruptive Events Policy
Overview
In general, cancellations and refunds for MyUniventure, LLC reservations are governed by the cancellation policy as outlined in the Terms of Service. In the rare circumstances that large-scale events prevent or legally prohibit completion of a reservation, the Major Disruptive Events Policy (the “Policy”) may apply. When this Policy applies, guests can cancel their reservation and receive a refund regardless of the reservation's cancellation policy, and Guides can cancel without fees or other adverse consequences. The Major Disruptive Events Policy is not an insurance policy.
What Events are Covered
The following events are covered under this Policy if they impact your reservation location, occur after the time of booking, and prevent or legally prohibit completion of a future or ongoing reservation (referred to in this Policy as “Events”):
Declared Public Health Emergencies and Epidemics
Government-declared epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic (for example, the flu) or commonly associated with an area (for example, malaria in Thailand). COVID-19 is not covered under this Major Disruptive Events Policy.
Government Travel Restrictions
Mandatory travel restrictions imposed by a governmental agency, such as an evacuation order. This does not include non-binding travel advisories and similar government guidance.
Military Actions and Other Hostilities
Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, and insurrection.
Large-scale Outages of Essential Utilities
Prolonged outages of essential utilities that significantly impede the ability to complete an Experience.
Natural Disasters
Natural disasters and other severe weather events only when they result in a mandatory evacuation order or large-scale outage of essential utilities, or they significantly impede the ability to complete an Experience.
What Happens if a Reservation is Impacted by a Covered Event
When a large-scale event occurs, we assess the situation to determine whether the Major Disruptive Events Policy applies. If it does, we activate the Policy for the impacted area and timeframe where we anticipate that the Event will prevent or legally prohibit completion of reservations. Reservations outside of the defined area and timeframe may not be eligible, though Guides may still be able to cancel without adverse consequences if they are unable to host their Experience. We continuously monitor these situations and adjust coverage as needed to reflect changing conditions. If you believe this Policy applies to your reservation, please contact us to inquire about eligibility.
What is Not Covered
We understand that other circumstances outside of your control may disrupt your plans. In any situations not listed above, your reservation remains subject to the cancellation policy.
Examples of common events not covered by this policy include:
- Events that impact a guest or their ability to travel, but not the reservation location
- Unexpected injury or illness
- Government obligations like jury duty or court appearances
- Non-binding travel advisories or other government guidance that fall short of a travel ban or prohibition
- Cancellation or rescheduling of an event for which the reservation was made
- Transportation disruptions unrelated to a covered Event, such as airline insolvency, transportation strikes, and
road closures due to maintenance
How this Policy Affects Guides
If a reservation is covered by the Major Disruptive Events Policy, Guides can cancel without fees or other adverse consequences. If a reservation is canceled under this Policy, the Guide does not receive a payout for the canceled date of the reservation, or, if the payout has already been made, the refunded amount will be withheld from the next payout(s).
Other Things to Be Aware Of
This Policy does not limit your rights under local regulations, and any decisions made by MyUniventure, LLC under this Policy do not affect your statutory rights.